If the reason for requesting a refund is a technical issue of any kind, please check our Connectivity section and follow with troubleshooting steps for your platform or contact our Support Team. We'll be glad to hear your feedback and do our best to resolve the issue you’ve experienced.
Please note, that users whose subscriptions are billed as an in-app purchase through a digital marketplace (App Store, Google Play, etc.) can request refunds through the relevant digital marketplace, which are issued solely at the discretion of the relevant digital marketplace.
We have a 30-day refund policy for purchases made directly from our website and online MacPaw Store. To request it, contact our Support Team.