Want a refund because of a technical issue? Please first check our FAQ for your error and follow the troubleshooting steps for your platform. You can also contact our Support Team. We'll be glad to hear your feedback and do our best to resolve the issue you’ve experienced!
Requesting a refund for purchases made on our website
We have a 30-day refund policy for purchases made directly from our website and online MacPaw Store. To request a refund, send us a letter to email@example.com or submit your request here.
Requesting a refund for purchases made on App Store or Google Play
If you subscribed to ClearVPN from your iOS or Android app, you must request a refund from the relevant digital marketplace. Here are guides on how to request a refund from the stores.
Requesting a refund from App Store
Requesting a refund from Google Play
Important: these refunds are issued solely at the discretion of the digital marketplace.